Wednesday, 19 April 2017

Beauty Bay Tried To Kill Me!



Beauty Bay Jeffree Star Manny MUA Event

Beauty Bay, Jeffree Star, Manny MUA. If you're a makeup fan, you'll probably have heard these names. In fact, chances are that you'll have recently heard about the meet and greet events being organised across the UK to celebrate the launch of their collaboration collection. Myself and my friend Lyndsay decided to attend the Manchester one today, but oh fuck was that a bad idea...

So, What Happened?


Originally, to attend the event, all you had to do was click 'attending' on the Facebook event. However, due to the high demand, they decided to release free tickets. These tickets were designed to make sure that everyone would get to shop the collection, meet their idols and have an amazing experience at the event. Clearly, Beauty Bay are incapable of proper event planning and seriously pissed off a LOT of people. Lemme explain.


First of all, there were people travelling from all over the UK to Manchester to meet these two celebs. Everyone who got tickets was sent a page on the Beauty Bay website, which has since been deleted. On that page, it stated that if you were in the queue, you were 'definitely going to meet Jeffree Star and Manny MUA'. Voila:


beauty bay event manchester website promise


​All well and good, right? Wrong. We arrived in the queue at 13:15 as the gates were due to open at 13:30. We then stood in the queue outside in the freezing cold in a queue which barely moved. At 15:45, we had our bags checked, ran down the stairs and walked into a room, expecting to find what we came for. Guess what we got instead? Another queue. We stood in that queue until 17:15, at which point the security guards slammed the doors in everyone's faces and told us all to leave. WHAT? 

Turns out that Beauty Bay didn't book the venue for long enough and obviously sold way too many tickets for the event. There was still at least half of the fans who got tickets stood in this room and outside the venue queuing and not to mention, it was freezing cold and raining. It wasn't just me annoyed by this, look at all these gorgeous gals who were also let down. One of them even has Cystic Fibrosis, a terminal lung disease which can be seriously triggered by standing outside in the cold and rain. 

beauty bay event manchester complaint
beauty bay event manchester complaint

beauty bay event manchester complaint

beauty bay event manchester complaint

After this major drama, their way to resolve this was to tell you to write down your email and they would send you a discount code. I'm sorry but A. Your discount codes don't even work on Jeffree Star Cosmetics. B. That doesn't pay for the money people have spent on hotels, parking, travel etc. and C. Why the heck would anyone want to spend money on a site who let them down like this? LMAO Beauty Bay you cray hun. 

There wasn't a single seat in sight and after standing for hours, there were no drinks or food available to buy once you got inside. Myself and several others felt incredibly dizzy and ill as we had been waiting for so long. All you could have bought was an overpriced sandwich or drink outside in the queue, yet that was no good once you were already in. 

On top of this, I have weak ankles and a bad back and Lyndsay has arthritic knees. After standing for so long, we both could barely stand up, her knees gave way in the middle of the road and my ankles kept giving way too. Luckily, her fiance was able to take us home in the car as it's safe to say we wouldn't have made it home. What kind of brand who cares about their fans leaves them like this with no explanation of what was going on at the time?

Well done Beauty Bay, you well and truly fucked up this one. You disappointed a hell of a lot of people (seriously, check your social media for once, you're not going to like it). I'm surprised nobody ended up in hospital or worse. Don't try to plan an event again, it's definitely not your forte. 

They have posted a tweet saying that they are going to email everyone to make it up to them, but until I find out what that is, I'm still hella pissed. 

P.S, if you made it this far, please read my update here!

Were you disappointed by the Beauty Bay event in Manchester?

Let me know over on Twitter!

8 comments:

  1. Got There at 1pm to queue for 4 hours. I feel like the first few people had a better experience, more time speaking to them, getting items signed etc. I was lucky enough to be one of the last few people to get to see them but it wasn't the greatest of experiences. I used an order form to order eclipse and mannequin to get home and find out I was given the wrong products! Meeting them wasn't much better. We got told just before going in that we where only allowed to take our phone with us (leaving our belongings on a bench) and that our camera had to be ready to go. We wernt allowed to have anything signed or speak to them, a quick hello thanks for coming a picture and where shuttled off. You have put the frustrations of the event in the right words. Sorry you didn't get to meet them x

    ReplyDelete
    Replies
    1. It was such a poorly organised event it's a shame because with a bit of extra planning, it would have gone a whole lot differently for everyone! I hope you get your products swapped out for what you ordered :) x

      Delete
  2. The queue didn't move for the first two hours and then towards the end they were letting everyone through and even stopped checking bags properly. You could see they were worried about the timing. The man who slammed the doors and stood in front of them with his arms blocking the room was extremely rude and looked gimicing. The security on the other hand were absolutely lovely! And I feel bad for them as they were the ones to break the news not beauty bay.
    We were told that we would be the last 30 to see them as they had cut the queue for the first time while we were outside and then cut the queue again while we were in the downstairs room. The boy who met them last was on manny's snapchat which said "last in the queue, that's a wrap" and I remember seeing this boy going into the building around and hour before I even got into the building which confused me on who actually made the call to stop the event. I travelled 80 miles and almost two hours to then stand for 4 and half, to be turned away to then drive 80 miles home after my legs and feet were killing. It absolutely wasn't on! I cried with disappointment and anger as we were ushered out the building.
    It was an absolute disgrace

    ReplyDelete
  3. The whole queue behind me and my friends was cut too not just the one down stairs. We we're told by the lovely security that we would be the last 30 to only get downstairs after 2 hours of travel and 4 hours of waiting to be told to leave by the arsehole who slammed the doors and stood in front of them with his arms blocking the door which I thought was a rude gesture. We could see that we weren't going to get in from the start as for the first 2 hours of waiting the queue didn't even move until they realised they were running out of time. You could see their faces looking worried when they realised they had about 300 people waiting to be let down. There was a boy on manny's snap chat which was last in the queue apparently as they stated "thats a wrap" but was an hour and bit intront of me. So they had known for about an hour no one else was getting in which makes me wonder whos decision it was to stop the event. I am never going to be reebursed for the money spent on travel and things like that and 10% off beauty bay doesn't undo the disappointment.
    DISAPPOINTMENT

    ReplyDelete
    Replies
    1. I had no idea that they had the cut the queue down outside too! I'm sorry you didn't get to meet them either! I really hope that Beauty Bay make a decent effort to fix this...

      Delete
  4. Hey, you were mentioned in Karina Kabooms video today. That's where I got the link to your blog from! Shame u all got let down like that. It's a shame Jeffree and Manny couldn't just have come to the queues and said hi and apologised or something. It's their fan base at the end of it all! X

    ReplyDelete
    Replies
    1. Thanks for letting me know! It was a huge shame, all we saw was them wave outside from the gates after getting kicked out, then they got straight into the car, we caught a 6 second glimpse of them after all of that! x

      Delete